REFUND POLICY – ENTER THE ARENA CERTIFICATION PROGRAM

At Enter the Arena Certification Program (ETA), we are committed to delivering a rigorous, high-impact learning experience designed to facilitate deep personal and professional transformation. The program follows a hybrid structure consisting of both online learning modules and a residential immersion, along with the involvement of esteemed external faculty and Coach Avinash Anand Singh as the lead facilitator.

Due to the extensive planning, faculty engagement, infrastructure allocation, and other non-recoverable operational commitments involved in delivering this certification program, the following refund policy shall apply.

1. General No-Cancellation and No-Refund Policy

All registrations for the Enter the Arena Certification Program are final and binding.

Given the hybrid nature of the program (online + residential) and the significant costs incurred in onboarding esteem external faculty, faculty schedules, venue arrangements, and program infrastructure, participants are strongly encouraged to register only after careful consideration, as cancellations are neither encouraged nor supported under normal circumstances.

Accordingly:

· No partial or full refund shall be initiated once the registration is completed.

Program fees paid towards Enter the Arena Certification Program are strictly non-refundable.

2. Confirmation of Registration Upon Commencement of Online Sessions

The online component of the program constitutes an integral part of the certification journey.

Once the online sessions commence and a participant attends any of the sessions, the participant’s registration shall be deemed confirmed and irrevocable.

Under such circumstances:

No cancellation requests shall be entertained, and
No refund, partial or full, shall be granted.

Participation in the online sessions signifies formal acceptance and continuation of the program engagement, thereby nullifying any claim for cancellation or refund thereafter.

3. Circumstances Not Eligible for Refund

Under normal circumstances, refunds or cancellations shall not be entertained, including but not limited to situations such as:

Change of mind or personal preference
Scheduling conflicts
Travel or accommodation challenges
Professional, business, or family commitments
Emotional discomfort or resistance to program processes
Perceived misalignment of expectations
Partial attendance or non-attendance of sessions

The responsibility for participation and engagement in the program rests solely with the participant.

4. Residential Program Attendance Clause

The ETA Residential Immersion forms a critical component of the certification framework.

In the event that a participant misses the scheduled ETA Residential Program, the participant may be permitted to attend the immediate next available residential batch, subject to the following condition:

· An additional administrative and logistical fee of INR 50,000 shall be payable to secure participation in the next batch residential program.

This provision shall apply only to the immediate next available batch.

5. Exceptional Circumstances (Force Majeure)

In extremely rare situations categorized under Force Majeure, the management may review requests for relief on a case-by-case basis.

Force Majeure circumstances may include, but are not limited to:

Natural disasters (earthquakes, floods, cyclones, etc.)
Government-imposed travel bans, lockdowns, or legal restrictions
War, riots, or acts of terrorism
Severe medical emergencies requiring hospitalization supported by valid documentation
Death of the participant or an immediate family member (parents, spouse, or children)

It is important to note that submission of a request under Force Majeure does not automatically guarantee any refund, deferment, or transfer. The management shall evaluate each case individually and reserve the right to determine the appropriate course of action.

6. Documentation & Verification

Any request made under Force Majeure or exceptional circumstances must be supported with valid and verifiable documentary evidence.

Submission of documentation does not guarantee approval of any exception.
Any false, misleading, or manipulated documentation shall result in immediate rejection of the request without further review.

7. Payment & Installment Obligations

Where the participant has opted for a payment plan or installment facility, the following shall apply:

All installments must be fully completed irrespective of attendance, participation level, or withdrawal.
The installment facility does not alter the non-refundable nature of the program.
Failure to complete payments may result in denial of certification, program access, or other associated benefits, along with any recovery measures deemed appropriate by the organizer.

8. No Adjustments or Conversions

Program fees paid towards Enter the Arena Certification Program cannot be:

Converted into refunds
Adjusted against any other programs, services, or offerings
Rolled forward indefinitely

All transfers or adjustments, if permitted, shall remain subject to seat availability and management approval.

9. Organizer’s Sole and Final Discretion

All decisions pertaining to:

Exceptions
Transfers
Rescheduling requests
Force Majeure claims

shall remain under the sole and absolute discretion of the organizer.

Such decisions shall be final, binding, and non-negotiable.

No verbal commitments, informal communications, or third-party assurances shall override or modify this policy.

10. Legal Binding & Acceptance

By registering for the Enter the Arena Certification Program, the participant confirms that they:

Have read, understood, and agreed to this Refund Policy in its entirety
Acknowledge that the policy is legally binding and enforceable
Agree not to dispute or challenge the policy after successful registration

Jurisdiction

Any dispute, claim, or legal proceeding arising out of or relating to this policy or the Enter the Arena Certification Program shall fall under the exclusive jurisdiction of the District and Sessions Courts, Pune, Maharashtra, India.